6-Month Wear & Tear Guarantee
All X GLOO products carry a 2-year manufacturer‘s warranty. This means that the manufacturer will pay for any manufacturing and material defects that occur at the time of production.
In addition to this warranty, X GLOO GmbH & Co. KG offers a 6-Month Wear-and-Tear Guarantee on all X GLOO Inﬂatable Event Tents, Display Walls, Elements and accessories. This additional Guarantee means that X GLOO GmbH & Co. KG will assume the cost of any wear-and-tear claims not covered under the 2-year manufacturer‘s warranty. Does not cover fading/bleaching, damage to branding, or other non-repairable damages. Offer valid for 6 months after the product purchase date (e.g. invoice date).
- Damage caused by misuse, negligence or carelessness will not be covered under the 6-Month Wear-and-Tear Guarantee.
- Claims shall be processed through X GLOO GmbH & Co. KG.
- Repairs shall be made by X GLOO GmbH & Co. KG, or through an authorized X GLOO Distributor or Repair Center.
- Guarantee claims will be void if the Contract Products are repaired anywhere other than at X GLOO GmbH & Co. KG or an authorized X GLOO repair center during the 6-Month Wear-and-Tear Guarantee period.
- The customer is responsible for arranging and paying for shipping and handling and assumes all risks.
For questions or to file a claim, please first contact your X GLOO Distributor. For any additional help, please do not hesitate to contact us at the X GLOO Head Office. The process for Wear-and-Tear Guarantee claims follows the same process as for service orders filed with our Service Center.