6-Month Wear & Tear Guarantee

All X GLOO products carry a 2-year manufacturer‘s warranty. This means that the manufacturer will pay for any manufacturing and material defects that occur at the time of production.

In addition to this warranty, Skywalk GmbH & Co. KG offers a 6-Month Wear-and-Tear Guarantee on all X GLOO Inflatable Event Tents, Display Walls, Elements and accessories. This additional Guarantee means that Skywalk GmbH & Co. KG will assume the cost of any wear-and-tear claims not covered under the 2-year manufacturer‘s warranty. Does not cover fading/bleaching, damage to branding, or other non-repairable damages. Offer valid for 6 months after the product purchase date (e.g. invoice date).

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Head Office GERMANY

X GLOO | Brand of Skywalk GmbH & Co. KG
Windeckstr. 4
83250 MARQUARSTEIN – GERMANY

Phone: +49 8641 6948 60
E-Mail:
 info@xgloo.com

PROGRAM RULES

  • Damage caused by misuse, negligence or carelessness will not be covered under the 6-Month Wear-and-Tear Guarantee.
  • Claims shall be processed through Skywalk GmbH & Co. KG.
  • Repairs shall be made by Skywalk GmbH & Co. KG, or through an authorized X GLOO Distributor or Repair Center.
  • Guarantee claims will be void if the Contract Products are repaired anywhere other than at Skywalk GmbH & Co. KG or an authorized X GLOO repair center during the 6-Month Wear-and-Tear Guarantee period.
  • The customer is responsible for arranging and paying for shipping and handling and assumes all risks.

For questions or to file a claim, please first contact your X GLOO Distributor. For any additional help, please do not hesitate to contact us at the X GLOO Head Office. The process for Wear-and-Tear Guarantee claims follows the same process as for service orders filed with our Service Center.