Service Order

You would like a service for your product or does it need a repair?

Then please proceed as follows:

  • Please attach the completed service order as a printout to your shipment.
  • Send your package to one the given addresses: 


HEADOFFICE GERMANY

X GLOO GmbH & Co. KG
Windeckstr. 4
83250 MARQUARTSTEIN
GERMANY
Fon:  +49 8641 6948 60
info@xgloo.com

 

CZECH REPUBLIC
(for shipping within the Czech Republic)

VPA | Vybaveniproakce.cz s.r.o.
Vit Rozehnal
Velvarsk√° 51 / 16000 PRAHA 6
CZECH REPUBLIC
Fon: +420 602 410 657
vitek@vybaveniproakce.cz

 

INDIA
(for shipping within India)

Trifecta Design LLP
Samay Mehta
36 Pandita Ramabai Road
INDIA
Fon:  +918 108 275 656
samay@trifectadesign.in

  •  You will receive an automatic email notification once the goods have been received and recorded in the warehouse.
  • Our customer service will contact you after a quote has been created. This may take up to 5 working days after receiving the goods.
  • After the customers approval of the cost estimate, our agents will inform you about the repair time. The repair can take up to 2-3 weeks.
  • For submissions outside the EU, we ask for an official declaration of the goods. For this either the supplement of the invoice or a self-created proforma invoice with approximate value indication is necessary. The accompanying document must clearly state the reason for the return (eg repair, complaint - back to the manufacturer).

    Information about our warranty services can be found here: wear & tear guarantee
Service Order

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